How can we help you?
Access secure guidance, technical resolution, and expert support for your transactions.
Frequently Asked Questions
Transaction speed depends on network congestion and the gas fee allocated. During peak periods, confirmation times may exceed standard averages. Track status live using your transaction hash on the blockchain explorer.
Once broadcast to the blockchain, transactions are immutable and cannot be canceled by CryptoConvert.
If you send less than required, the system will hold funds and prompt for the remaining balance. If you send more, the exchange proceeds based on the actual amount received.
Rates are sourced in real-time from liquidity providers. Floating rates adjust to market at confirmation time. Fixed rates are locked for a limited window shown in your quote.
Yes. Limits vary by pair and are displayed in the quote panel before you create a swap. Amounts outside these bounds cannot be processed.
The token is a private access key for your order from our provider. Anyone with the full link can view that swap’s status. Do not share it publicly—treat it like a receipt with a password.
No. Leaving the status or processing screen only navigates away. Your swap continues on the network. To resolve an issue, use the support page or your order reference.
Still need assistance?
Live Chat
Real-time technical dialogue with engineers.
Wait time: ~2 mins
Transaction Desk
Specialized desk for high-volume trade resolution.
Priority Queue: Available
Secure Email
Encrypted communication for general inquiries.
Response: < 12 hours